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Protecting your account

We will treat your account and personal information as private and confidential, though there are some things you can do to prevent misuse of your account:

  • Never give your account details or security information to anyone unless you know who they are and why they need them
  • Keep information about your account safe
  • Take care when getting rid of information regarding your account. You can take simple steps such as shredding printed material 
  • If you don't receive your annual statement or any other financial information you are expecting from us, please contact us 
  • Check your annual statement carefully 
  • Let us know as soon as possible if you change your address or other contact details
  • For further information on security when using our online 'My Accounts' service, please see the Society's Online Terms and Conditions.

If you want more information about protecting your personal information, please visit Action Fraud - Protect Yourself From Fraud.

Want to have a chat with someone?

You can arrange a call back, send us a message or get straight through to the friendly team on 0800 783 2367.