Teachers Building Society has won the 2018 Mortgage Finance Gazette Best Use of Technology – Lenders Award.
The mortgage application portal, developed by Teachers with digital agency Appius, allows intermediaries to register a client, obtain a Decision in Principle, submit an application, upload documents and track their cases online.
The system is built around providing a quick and smooth user experience for intermediaries and ensures they are kept up-to-date at all stages of their clients’ application with automated emails and online updates informing them of any changes to their cases’ status. A dedicated intermediary team is also on hand to deal with any questions.
Jo Clarke, Head of Marketing, said, “We’re delighted to win this award for our mortgage application portal, which was.designed around the needs of intermediaries. Feedback from intermediaries who use it has been very positive, with some describing it as the fastest and easiest to use in the market! The Appius team had no small amount of challenges bringing the portal to life, so huge thanks to them and the project team at Teachers for delivering such a good solution.”
Sarah Woolven, Digital Marketing Director at Appius, said: “We are really pleased that Teachers have won this award for the mortgage portal. It was a pleasure to work with the Society to build and deliver the new portal and we’re delighted that it’s been such a success. By combining best practice user experience with complex data integration we have created a fast system that puts the intermediaries’ needs at the heart of the tool.”
Joanne Atkin, Group Editor of Mortgage Finance Gazette, said: “The judges complimented Teachers Building Society for creating an online portal to make the mortgage application process smoother for intermediaries. Everything the broker needs is online and with the society’s range of specialist mortgages for the teaching profession, it’s imperative that brokers can access all the information they need as easily and quickly as possible.”