Imagine weeks without windows, sinking patios and waste water pouring down walls - these are just some of the home improvement disasters people are regularly reporting to Citizens Advice.
Recent data released by the Citizens Advice consumer service confirmed that they have helped people with 40,000 problems related to home maintenance and improvements during the last year - two thirds of which were about substandard services.
Citizens Advice revealed the top 5 most common building jobs as:
- Roofing (4,971 cases)
- Fitted kitchens (4,766 cases)
- Fitted windows and doors (3,879 cases)
- Plumbers (3,210 cases)
- Driveways, patios and decking (3116)
People contacted Citizens Advice wanting to know how to resolve their home improvement problems and their rights around refunds and compensation.
Gillian Guy, Chief Executive of Citizens Advice said: “Thousands of people are turning to Citizen Advice for help after bad building work leaves them with a home improvement nightmare.
“People trying to improve their homes are finding them in a worse state than before they started. Dealing with botched jobs and unfinished work means many are left out of pocket and face huge disruptions to their lives.
“When you’re looking to get building work done it’s important to get things in writing- such as quotes and contracts- so you can refer back to them if things go wrong, and keep copies of receipts so you can prove what you paid for a job.
“If you’ve had a problem with building work, and you’re not sure about your rights or what to do next, call the Citizens Advice consumer service on 03454 04 05 06.”
Source – Citizens Advice: https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/thousands-seek-help-from-citizens-advice-after-home-improvement-nightmares/