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Beware of fraud

Dec 18, 2014

Bank and building society account holders are vulnerable to fraud - online or over the phone - so customers need to be extra vigilant these days to make sure personal banking information is kept safe. Banks and building societies are working hard to ensure that the correct information is passed onto customers about how to avoid fraud and protect your personal details.

Here is a useful list of 8 things that a bank or building society will never do:

  1. Ask account holders to tell them their pin number or any online passwords
  2. Send someone (e.g. a courier) to your home to collect bank cards, cash, cheque books or other monies/cards
  3. Ask you to email or text personal banking information
  4. Ask you to make any payment from your account to a new account (online transfers or cash payments)
  5. Advise you to buy diamonds, land or other commodities
  6. Provide banking services through any mobile apps other than the banks official app
  7. Ask you to carry out any form of text transaction
  8. Send you an email with a link to a page which asks you to enter your online banking details - always log into your bank account from the bank homepage or official mobile app

Fraud is becoming more sophisticated - some scam callers can now clone phone numbers so phone calls look as though they are coming from your bank when they are not. If you are ever in doubt note the 8 points above and protect your personal banking information.