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Teachers Building Society Promises No Automated Phone Systems

Sep 30, 2010

Customers of Teachers Building Society can now get straight through to a member of staff when they call during office hours following the removal of the Society’s automated phone system.

Instead of hearing a recorded menu when the freephone or switchboard numbers are dialled, customers now get straight through to a member of the Teachers team.

Alan Gravett, head of sales & marketing, says “We know that many people dislike automated phone systems so we’ve found a way for our customers to avoid using them altogether. These lines go straight through to staff so there’s no irritating menu and customer queries can be dealt with as speedily as possible.”

To experience the service for yourself, call 0800 378 669 for mortgages and home insurance or 0800 783 2367 for savings and investments.