Mortgage Closure Survey

We are always looking for ways to improve the products and service we provide, and of course we like to hear when things have gone well. We’d be grateful if you could spare a minute or two to complete our survey. We really value your feedback!

2. Were our Member Services Team helpful during the process of closing your account?

3. Did you find it easy to make contact with us during the process?

4. Do you feel we have been open and fair in all your dealings with us?

5. Was any part of the process or information we gave you, over complicated or difficult to understand?

6. Did our service meet all of your requirements, for example if you required additional support, was this provided to you?

7. During the time you have held your mortgage with us, have you found it as easy to make any changes to your mortgage, switch to a new deal, or close your account, as it was to originally open your mortgage account.

8. Would you be happy to recommend Teachers Building Society to your friends, colleagues or family?