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What are cookies?

A cookie is a small text file that is stored on your computer or device when you visit a website. Cookies are used by all websites, and have several different functions. 

At a basic level cookies will: 
• Allow the site to work properly, and help keep it secure
• Help us understand how people use the website
• Make the site easier to use by remembering information that you've entered,
• Improve your experience by showing you information that's relevant to you. 

Types of cookies we use

These are divided into four categories:

1. Necessary cookies

These cookies let you move around our websites and use all their features. Without them, you wouldn't be able to do things like use Internet Banking, or use forms to apply for products. These cookies also help keep your banking session secure.

2. Performance cookies

These simply help us improve the way our website works. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred.

3. Customisation cookies

These cookies store your personal settings such as font sizes, volume level, or remember basic information that you've entered, so next time you visit our website it's all there for you. For example, if you choose to ask us to remember your customer number and Date of Birth for the Internet Bank, you won't have to enter them next time you login.

4. Targeting cookies

These cookies help make sure the adverts you see on your screen are relevant and useful to you. For example, if you're shopping online for a personal loan, you might see more advertisements for personal loans - simply because the cookie has detected what you're looking for.


By using our website, you're consenting to our use of cookies. You can change your cookie settings at any time through your browser.

Changing your cookie settings

We recommend that you don't change your cookie settings, as we can't guarantee the performance of the site if you block some or all cookies. 

If you do decide to change them, you can do this through your browser. Each browser works in a different way, so you'll need to search for 'cookie settings' in your browser's help section to find out how to do this.

Advertising cookies

To opt out of being tracked by Google Analytics across all websites, visit