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Account Security

Protecting ​Your Account

We have received Cyber Essentials Certification, meaning we have stringent security controls in place to protect your data against cyber-attacks. 

What is Cyber Essential Certification?

Cyber Essentials is a UK government scheme operated by the National Cyber Security Centre that tests systems against internet attacks.

How did we receive the certification? 

The scheme focuses on Internet attacks and our computer system was tested on a number of key security elements. The accreditation shows that we keep your data safe in the following ways:

  1. We have secure firewalls and internet gateways to help keep attackers or external threats from accessing our system.
  2. The design and build state of our computer system has been recognised as trusted.
  3. Only appropriate, qualified personnel have access to our systems.
  4. We have appropriate Malware protection, protecting our systems against viruses, worms, key loggers, nuisance programs and more.
  5. All upgrades for software applications and technologies ​​are managed and maintained, ensuring our systems are up-to-date at all times.
How we keep your data safe when you call us

​We also take measures to ensure the security of your data when you call us​:

  • We will only discuss your account details or action withdrawals from your account once you have passed our rigid security checks.
  • We monitor our accounts for abnormal transactional activity and if we have any suspicion of unusual behaviour we will contact you.
What you can do to help keep your data safe:

Install a Firewall
There are lots of security software options available for PCs, Macs and handheld devices. A firewall runs in the background at all times and is your first line of defence against a cyber-attack as is acts as a security guard, controlling who/what can communicate with your computer/device online. 

Install Anti-Virus Software
On top of a firewall, make sure you run up-to-date antivirus software on your computer or device to keep it free from malware and other infections. This software works in the background, blocking not only viruses, but all sorts of malware. You can get security suites which include Firewalls, antivirus and anti-spyware features as well as additional options such as anti-spam and parental controls. 

Choose Strong Passwords
It's important that the password you choose is as strong as possible, and you should select a password that cannot be guessed easily . Strong passwords are recommended to have at least eight characters or more and use a combination of letters, numbers and symbols (e.g., # $ % ! ?). Avoid using anything based on your personal information, such as your birthday, the name of your dog, or a well-known nickname. 

Keep your PC or Mac protected
One of the best ways to make sure your computer is as protected as possible is to ensure that you apply any patches, software fixes and software updates when they become available. By updating your computer on a regular basis, you block attackers from being able to take advantage of any software flaws (vulnerabilities) which they could use to break into your system. 

Configure your computer security
You can configure your internet applications, such as your web browser and email software, to be more secure. For example, settings in your web browser (e.g. Internet Explorer, Google Chrome, Firefox) will determine what happens when you visit websites on the ​internet—the strongest security settings will give you greater control, but can be frustrating if you are restricted from visiting certain sites or ​receive regular security warnings. 

Security and privacy settings can often be set up on your computer easily by using the software's 'Help' feature, or visiting the vendor's website. 

Look out for scams
There are numerous scams ​circulating around the internet phishing for your personal information. Take a look at our other articles on how to safe online and suspected scams: