With so many products and providers on the market, we asked Jan what made her choose us over other lenders. “I chose Teachers because they were so knowledgeable about the teaching profession. Many building societies don’t seem to know very much about it, but my advisor knew all about our pension scheme and our pay, and I felt confident that they genuinely understood my situation.” At Teachers, we pride ourselves on our unparalleled knowledge of the education sector and have specialised in teacher mortgages since 1966. As such, we were thrilled to be able to help Jan take out a brand new deal which would see her into retirement.
Next up, it was our customer service that caught Jan’s attention. “I love that I can call and speak to someone straight away; I don’t have to go through a series of options or sit on hold waiting for an advisor to become available.” She continues, “If I call and someone is unavailable, the person I need will always get straight back to me. Having said that, whoever I speak to seems to know exactly what’s going on which is great because I don’t need to keep repeating my situation.” Jan summarises what she loves most about our service: “To put it simply, I feel like my call matters.”
Having taken out a new deal with Teachers, Jan found it easy to keep on top of her finances. “The clarity of the statements is just fantastic and you know exactly where you stand at all times. Everything is clearly set out, there’s no fuss and no unnecessary complication. We have renewed our mortgage with Teachers several times, and it’s always so quick and simple to do so.”
Eleven years down the line, Jan and her husband, Harry, are making the most of their retirement: “Travelling has seduced us, and we have visited a number of places including Asia and South America. I feel lucky to be able to do supply work, which gives us both the freedom and the funds to travel. We will be downsizing next year and the staff at Teachers have advised us on the best options to redeem the remaining mortgage early. Mortgage free at last!”