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IT Service Desk Engineer

Location: Wimborne or Remote
Hours:  Full-Time
Salary: DOE

ABOUT THE ROLE

Suit someone to who want to make a career in IT services.
We are recruiting for a Service Desk Engineer to join a dynamic IT department to act as a point of contact to help colleagues’ address general IT issues. You will do this by diagnosing, analysing, troubleshooting and resolving IT problems quickly. You will also take ownership of issues and route them to the 2nd level internal IT support staff and in some cases external partners.  The roles will also support IT Operations by installing, upgrading, supporting, and resolving issues relating to servers, computers, printers, scanners, phones and other Infrastructure/Network related software and hardware primarily covering the Microsoft stack.

Your responsibilities will include

• Answer incoming support calls via the telephone or tickets via the Service Desk system
• Troubleshoot and resolve tickets in line with agreed SLA’s
• Support hardware rollouts of Thin Clients, Desktops & Laptops 
• Promote to suppliers where appropriate to maintain the integrity of the infrastructure and business applications
• Completing user on boarding and off boarding processes
• Support access and identity management to enable colleagues to securely access society resources
• Support remote enabling working environments
• Document learnings and data capture to support sharing of technical and process related information with the team

Essential

Hold qualifications and certifications in related disciplines
Previous experience of providing 1st line IT Support.
Knowledge of:
• Microsoft Windows Operating systems
• Windows Server Update Services
• Network Printers
• VoiP
• IT Equipment Provisioning

Experienced

• Windows operating systems updates
• Active Directory - creating user accounts, profiles, security etc.
• Exchange server Mailbox administration
• Monitor Malware Applications
• IP Telephony/Unified Communications

Desirable

Knowledge of:
• Citrix Xenapp
• enterprise anti-virus, malware
• Cisco Switches/Routers 
• TCP/IP, DHCP, LAN, WAN networking principles
• Office 365
• Familiarity with Microsoft Azure and Azure Active Directory
• SharePoint Online
• Moderate knowledge of windows server operating systems
• Printer support
 

 

DETAILS

To read the full role profile, please click here.

Apply Now

Apply for this job today by completing our online application form here.


gabi

Gabi,  Mortgage Advisor

“It sounds really clichéd, but there is a genuine family atmosphere here and I love the people I work with. I started off as a screener and have worked my way up to my current advisor role - I’m really grateful for all the support Teachers has given me along the way."