Treating Customers Fairly

We are a mutual organisation run for the benefit our members. As such we aim to provide you with a first class personal service and keep your interests at the centre of all of our activities. This means that we are fully committed to the Financial Services Authority 'Treating Customers Fairly' initiative and undertake to:

• Treat you as an individual and listen to you;
• Give you correct and clear information in plain language to enable you to make informed choices;
• Act with integrity at all times;
• Explain our decisions clearly to you;
• Address your concerns seriously and with understanding.

We are always interested in hearing your views on the products and services that we provide and any suggestions that you may have for improving them.

Authorised and regulated by the
Financial Services Authority
(Register no. 156580)