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Treating Customers Fairly

We are a mutual organisation run solely for the benefit of our members. As such, we aim to provide you with a first class, personal service and keep your interests at the centre of all of our activities. This means that we are fully committed to the Financial Conduct Authority's 'Treating Customers Fairly' principles and undertake to:

  • Treat you as an individual and listen to you
  • Give you correct and clear information in plain language to enable you to make informed choices
  • Act with integrity at all times
  • Explain our decisions clearly to you
  • Address your concerns seriously and with understanding

We are always interested in hearing your views on the products and services that we provide and any suggestions that you may have for improving them.